![]() ![]() Responsible for Courtesy Pay and Negative Balance queues, as well as, the reporting to Deluxe when applicable. Maintain various reports such as: Over the limit, on-line freeze, share balances below loan pledge, reject overdraft and negative balance. Recommend adverse action for delinquent accounts (block or suspend lines of credit.) Review and investigate payment history to resolve member discrepancies. Ability to negotiate effectively with members in an effort to minimize delinquency and negative balance status, while still maintaining positive member relationships.Įstablish and maintain updated member information on related delinquent loan and negative balance accounts.As employees of Point Breeze Credit Union we follow the Rules of the Road: Deliver Quality and Value, Focus Our Efforts, Participate and Be Candid, and Take Responsibility.Ĭontact members with delinquent loans and defaulted share accounts using specific knowledge of Point Breeze Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act. This starts with a dedicated and engaged team of employees who have a shared passion for helping each other and our members. Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money. Read the full case study.Point Breeze Credit Union is currently seeking a Collector! Only 58% of those who didn't pass the test were rated as good performers. 96% of those who passed the test were rated as "Good" or better by management. dramatically improved its quality of hire by using the CBST to screen tellers. Hire better performers: A credit union in the western U.S. How Criteria Helps Banks and Credit Unions: If you're an employer interested in previewing these tests, start a 14-day free trial or book a consultation to learn more. Dedicated customer success managers and unlimited training and support.Tests backed by science and validated for employment.Unlimited access to all of our aptitude, personality, and skills tests.State-of-the-art, cloud-based assessment platform.There are also score benchmarks for analysts, managers, and positions in finance. ![]() The test helps to ensure that your tellers will be courteous, cooperative, and patient with your customers. The Employee Personality Profile (EPP) is a personality test that includes a benchmark specifically for bank tellers. The CBST also predicts "trainability" and will help reduce turnover by determining if applicants have the aptitude to perform in the role. The CBST score report includes specific suggested score ranges for tellers. The Criteria Basic Skills Test (CBST) helps to ensure that your tellers and other employees in entry to mid-level positions have basic math and verbal skills, have strong attention to detail, and are able to communicate clearly to your customers. For these roles, testing can help highlight candidates with the aptitude to do the job, and the personality to be comfortable in the role. Other positions that banks and credit unions utilize pre-employment testing for include branch managers, loan officers, and back office staff. ( Check out our whitepaper on how to reduce teller turnover). Pre-employment testing can help dramatically reduce turnover by finding the right fit for the job, both in terms of personality fit as well as aptitude to successfully perform the duties of a teller. A mid-sized bank (500 employees) loses about $3.3 million dollars to teller turnover annually.īanks and credit unions trust Criteria's employment tests to help them hire and retain productive employees.Replacing a single teller costs up to half of their annual wages.The turnover rate for tellers can be as high as 50%.Pre-employment tests help banks and credit unions dramatically reduce turnover by identifying the employees who not only have the aptitude to excel in the role but also have the personality traits associated with long-term job fit in teller roles. One of the biggest hiring challenges banks and credit unions face is employee retention, particularly for teller roles. ![]()
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